How to manage the competition?
The food industry
has always been a very competitive market. Despite everything, advances in
terms of digitization today provide us with all the tools to quickly gain an
advantage over our competitors. The days when a restaurant could market
itself only by word of mouth are long gone. Today, almost everyone has a
smartphone and uses it to search for services directly on the spot. If at
this point you appear higher in search results than your competition, then the
likelihood of customers choosing your website increases dramatically. In
view of this, it is also extremely important to
Good SEO is always the basis!
Good SEO is
necessary for all websites, but even more so for those in the food industry. Nowadays,
most people search for restaurants, bars, hotels ... directly online,
especially when traveling and want to find interesting places to go out or
spend the night. If your website is optimized for search engines, then you
will be visible to Google & Co. and thus would be considered a possible
option to meet the needs of your customers and potential visitors. When
optimizing your pages, we suggest that you incorporate your most important
keywords, such as - for example - "best", "burger" and
"Paris" on your homepage.
Digitization, an advantage
Digital
advancements offer many new possibilities to increase customer loyalty. As
we talked about before, in the past, the opinion of a friend or an acquaintance
was the only information available on which to choose a particular restaurant
or hotel. Today, you can access hundreds of reviews from a bunch of
different customers and visitors - in just seconds. There are a variety of
customer review platforms out there and it is very important to always keep an
eye on them in order to react quickly to good feedback and even faster to bad
feedback.This will strengthen your online presence as well as the loyalty of
your customers.
If you want more
information on this, you can read our article on "How to Handle Bad
Reviews" .
The importance of local
directories
In addition to
the review platforms, there are a large number of online directories where you
can add your business data, such as address and opening hours for example, in
order to be found. more easily in local search. As most of these
directories are well known and are already in use by thousands of users, it
would not be wise not to take advantage of this opportunity. Foursquare
and Tripadvisor are great directories, for example, for the restaurant
industry. But beware: TripAdvisor is today one of the most influential sites
in this field. A bad review on the latter can really have bad impacts on
your business! So always keep an eye on the comments left and always react
immediately. At the same time, however, Tripadvisor also awards
"excellence awards" - which can then be used on websites as well as
directly in the establishment - immediately giving customers a guarantee of
quality.
Globalization, a business
opportunity
In the past, it
was almost impossible to effectively promote a restaurant or hotel outside
regional borders. The Internet and the various online marketing channels
now offer the possibility of reaching customers and tourists directly from
abroad, even before they have started their journey. The first thing to
take into account is to offer a website in several languages, or at least with
an English version. Indeed, depending on where your customers come from,
we recommend that you create versions in different languages. For example,
if your customers are from Spain, then you should offer your website in Spanish
as well. The local directories, mentioned above, are generally
available in the most common languages and are often used internationally. So
it gives you the opportunity to reach thousands of people all over the world,
which was not possible 10 years ago.